Handling Haggling

Is haggling is on the increase?

The introduction of the new Taggle concept for in-store bidding on merchandise at participating retailers has brought about a plethora of media reports on the rise of haggling. Don’t fall for it.

“Fair Enough”

Your customers are seeing and reading that they should be haggling. They would like to save some money if they can, especially if they should. They don’t want to pay too much, and they definitely don’t want to be taken advantage of. Some fear other customers may be haggling with you and getting a better deal. There is no fault in them asking for a better price, you just need a way to handle the question.

What’s Wrong with this Message?

Enough about the economy stupid.

Yes, we need to be empathetic to the consumer’s need to save, but that problem is that when everyone else who is marketing has the same basic message across all communication channels the basic tenet of marketing – differentiation, is lost.

Why This Business Gets In Our Blood

We have plenty of proof to make our case, however we fail to reflect on that proof and question our relevancy in the world today. We fail to use the evidence as proof in our marketing messages and question why consumers don’t place more value on plants while they spend increasingly more on cars, bathrooms, and gourmet kitchens.

Fast Forward to Uber-Cocooning

Consumers get better and better at it. They’re sure getting a lot of practice. John Naisbit first predicted “high-tech/high-touch” in Megatrends. Faith Popcorn predicted “cocooning” in The Popcorn Report. She’s now updated that with “uber-cocooning”. Certain things aren’t changing so much as they’re getting deeper and richer. The consumers have become more sophisticated cocooner’s with [...]